Refund policy

RETURNS IN ITALY AND EUROPE

You can exchange an item within 14 days of the delivery date, provided it is in its original condition, unused (except for trying it on) and with the original tag attached. Requests made after 14 days may be refused. Returns are processed within 8 business days of the product arriving at our warehouse.

RETURN COSTS:

• Italy: return shipping is free (we provide a prepaid FedEx return label).
• EU and outside the EU: return shipping is at the customer's expense.
• Refunds: a €10 restocking fee is deducted from the refund (Italy, EU and outside the EU).
• Exchanges (size or item): no restocking fee.
• Customs duties and taxes are always at the customer's expense, including those on the return shipment. If they are not paid by the customer when shipping the return, they will be deducted from the refund.

The restocking fee does not apply if you receive a defective, damaged or incorrect product.

HOW TO REQUEST A RETURN IN ITALY:

Click here to access your account and manage your orders.

1. Click the link above to access your customer account.
2. Enter your email address and click "Continue".
3. Check your email and copy the 6-digit verification code.
4. Return to the store and enter the code to log in.
5. Click "Request return" next to the order you want to return.
6. Select the items to return and indicate the reason for the return.
7. For a size or item exchange: specify the details in the "Notes" section.
8. Click "Submit return request".

After completing the steps above, you will receive a confirmation email with instructions covering:

1. We have received your return/exchange request
2. We have approved your return/exchange request
3. Here is your FedEx return label (sent automatically within a few minutes of approval)

PACKING YOUR PARCEL:

1. Use the original packaging if possible.
2. Print the FedEx return label and attach it to the outside of the parcel.
3. Drop off the parcel at any FedEx location or FedEx drop-off point within 3 days of receiving the label.
4. Once we receive the parcel, we will process the exchange or refund within 8 days of the product arriving at our warehouse.

HOW TO REQUEST A RETURN FROM EUROPE AND OUTSIDE EUROPE:

Click here to access your account and manage your orders.

1. Click the link above to access your customer account.
2. Enter your email address and click "Continue".
3. Check your email and copy the 6-digit verification code.
4. Return to the store and enter the code to log in.
5. Click "Request return" next to the order you want to return.
6. Select the items to return and indicate the reason for the return.
7. For a size or item exchange: specify the details in the "Notes" section.
8. Click "Submit return request".

After completing the steps above, you will receive a confirmation email with instructions covering:

1. We have received your return/exchange request
2. We have approved your return/exchange request
3. Return instructions: you ship the parcel at your own expense with the carrier of your choice to the return address provided by our Customer Service. No prepaid return label is provided outside Italy.

PACKING YOUR PARCEL:

1. Use the original packaging if possible.
2. Ship the parcel at your own expense with the carrier of your choice to the return address provided by our Customer Service. We recommend a tracked service.
3. Once we receive the parcel, we will process the exchange or refund within 8 days of the product arriving at our warehouse.

PLEASE NOTE:

• Refunds are only issued if the item meets the return eligibility conditions.
• Return shipping is free for Italy; for EU and non-EU customers it is at their expense. For refunds, a €10 restocking fee is deducted from the refund amount. Customs duties and taxes, including those on the return shipment, are at the customer's expense and, if not paid when shipping the return, are deducted from the refund.

REFUND POLICY AND PROCESSING TIMES:

1. Requests must be made within 14 days of delivery. Beyond this period, we do not grant refunds or exchanges.
2. You will receive a cancellation confirmation and the refund will be processed. The time it takes to appear on your account depends on your bank.
3. For questions, contact customer service: store@youthsrl.com

CANCELLATIONS:

• Cancellations are allowed within 1 hour of placing the order.
• To cancel your order, log into your account and cancel it yourself directly from the orders section.
• After one hour, the order can no longer be cancelled.

Thank you for your trust,
Team Youth