Refund policy

RETURNS IN ITALY AND EUROPE

You can exchange an item within 14 days of the delivery date, provided it is in its original condition, unused (except for trying it on) and with the original tag attached. Requests made after 14 days may be refused. Returns are processed within 8 business days of the product arriving at our warehouse.

PAID RETURNS:

Returns involve a cost to the customer, which will be deducted from the total refund:

• Italy: €10
• EU: €20
• Outside the EU: €30

This fee does not apply if you receive a defective or incorrect product.

THE RETURN IS SUBJECT TO A FEE (see rates above) IF:

1. The item doesn't meet your expectations
2. You are changing size
3. You purchased the wrong size

FREE RETURN:

1. Size different from the one ordered
2. Item different from the one ordered
3. Damaged item

HOW TO REQUEST A RETURN IN ITALY:

Click here to access your account and manage your orders.

1. Click the link above to access your customer account.
2. Enter your email address and click "Continue".
3. Check your email and copy the 6-digit verification code.
4. Return to the store and enter the code to log in.
5. Click "Request return" next to the order you want to return.
6. Select the items to return and indicate the reason for the return.
7. For a size or item exchange: specify the details in the "Notes" section.
8. Click "Submit return request".

After completing the steps above, you will receive a confirmation email with instructions covering:

1. We have received your return/exchange request
2. We have approved your return/exchange request
3. Here is your FedEx return label (sent automatically within a few minutes of approval)

PACKING YOUR PARCEL:

1. Use the original packaging if possible.
2. Print the FedEx return label and attach it to the outside of the parcel.
3. Drop off the parcel at any FedEx location or FedEx drop-off point within 3 days of receiving the label.
4. Once we receive the parcel, we will process the exchange or refund within 8 days of the product arriving at our warehouse.

HOW TO REQUEST A RETURN FROM EUROPE AND OUTSIDE EUROPE:

Click here to access your account and manage your orders.

1. Click the link above to access your customer account.
2. Enter your email address and click "Continue".
3. Check your email and copy the 6-digit verification code.
4. Return to the store and enter the code to log in.
5. Click "Request return" next to the order you want to return.
6. Select the items to return and indicate the reason for the return.
7. For a size or item exchange: specify the details in the "Notes" section.
8. Click "Submit return request".

After completing the steps above, you will receive a confirmation email with instructions covering:

1. We have received your return/exchange request
2. We have approved your return/exchange request
3. Here is your FedEx return label: for EU countries it is sent automatically within a few minutes of approval; for countries outside the EU it is sent by our Customer Service

PACKING YOUR PARCEL:

1. Use the original packaging if possible.
2. Print the FedEx return label and attach it to the outside of the parcel.
3. Drop off the parcel at any FedEx location or FedEx drop-off point within 3 days of receiving the label.
4. Once we receive the parcel, we will process the exchange or refund within 8 days of the product arriving at our warehouse.

PLEASE NOTE:

• Refunds are only issued if the item meets the return eligibility conditions.
• Return shipping and handling costs are the customer's responsibility and amount to €10 for Italy, €20 for EU customers and €30 for non-EU customers. To simplify the return process, this cost is deducted directly from the refund. Customers are responsible for customs duties and taxes. Otherwise, the parcel will be returned to the sender.

REFUND POLICY AND PROCESSING TIMES:

1. Requests must be made within 14 days of delivery. Beyond this period, we do not grant refunds or exchanges.
2. You will receive a cancellation confirmation and the refund will be processed. The time it takes to appear on your account depends on your bank.
3. For questions, contact customer service: store@youthsrl.com

CANCELLATIONS:

• Cancellations are allowed within 1 hour of placing the order.
• To cancel your order, log into your account and cancel it yourself directly from the orders section.
• After one hour, the order can no longer be cancelled.

Thank you for your trust,
Team Youth