Frequently asked questions

You can check our shipping rates and times in the Shipping section.

Italy: free shipping on orders over €80 (€10 below). Europe, US, Canada and the rest of the world: free shipping on orders over €170.

International customers may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country: please contact your local customs office for further information.

We ship your order within 1 business day (orders confirmed on Friday and Saturday are shipped on Monday, excluding national holidays).

Orders are usually delivered in 24/48 hours in Italy (48/72 hours for Southern Italy and the islands), in 24/48 hours throughout Europe and in 3/5 business days to the rest of the world.

Your discount code may not be combinable with other offers on the website (e.g. SALES), or it may have expired.

Contact us at store@youthsrl.com for further information.

You can pay with credit or debit card, PayPal or Klarna. All payments are processed with maximum security, in compliance with online sales regulations.

If the product or size you are looking for is sold out, you can set up a restock notification. Go to the product page, select the size you want and click on 'Notify me'. Enter your email address and we will let you know as soon as the product or size is available again on our website.

Yes, you can cancel your order within 1 hour of placing it: log into your account and cancel it directly from the orders section. After one hour the order can no longer be cancelled.

You will receive an email confirming the cancellation and, if you have already paid, the refund will be issued to the same payment method used for the order (the time it takes to appear on your account depends on your bank).

If you are unable to cancel the order, contact our Customer Service at store@youthsrl.com.

To modify an order, cancel it and place a new one.

You can cancel your order within 1 hour of placing it, directly from the orders section of your account.

If you are unable to cancel the order, contact our Customer Service at store@youthsrl.com.

As soon as your parcel is shipped, you will receive an email with the tracking number of the courier handling your shipment. If you have not received it, contact us at store@youthsrl.com.

Once the parcel has been handed over to the courier, delivery delays are beyond our control. For any issue with a shipment already dispatched, you can also contact FedEx customer support directly via the chat on fedex.com.

We ship your order within 1 business day (orders confirmed on Friday and Saturday are shipped on Monday, excluding national holidays).

Orders are usually delivered in 24/48 hours in Italy (48/72 hours for Southern Italy and the islands), in 24/48 hours throughout Europe and in 3/5 business days to the rest of the world.

Once your parcel has been picked up, the courier will send you a tracking number via SMS or email, so you can follow your shipment in real time and change the delivery date or time if needed.

If you do not receive a tracking number from the courier, you can request it from our Customer Service at store@youthsrl.com.

Please check that the parcel you received is not damaged and send an email to store@youthsrl.com with your order number and the missing items.

If you received a different size or item from the one you ordered, or a defective item, please follow the return procedure described in the Returns section: in these cases the return is free of charge.

Returns are accepted within 14 days of delivery, for items in their original condition, unused and with the original tag attached. If the returned item does not meet these conditions, we will not be able to proceed with the exchange or refund.

If you return all or part of your order because you changed your mind, want a different size or ordered the wrong size, the return costs €10 for Italy, €20 for the EU and €30 outside the EU. The amount is deducted directly from your refund.

If you are returning an item because it is incorrect or defective, the return is free.

Returned items must be in their original condition, or we won't be able to proceed with the exchange or refund.

Yes. You can return any item (sale items included) within 14 days of delivery, as long as it is in its original condition, by following the instructions in the Returns section. Please specify the size you'd like in the "Notes" field of the return request.

Yes, you can return all or some of the items you ordered within 14 days of delivery, as long as they are in their original condition. The refund is issued to the payment method used for the order. Please follow the procedure in the Returns section.